HorizonHobby Reviews

Not sure why everyone is Blasting Horizon but most of the complaints seem like user error. Like ordering something that's on backorder and complaining when it takes for ever to arrive. My recent experience goes like this.

One of the many RC vehicles that I have recently purchased lost a small part off the body the first time I took it out. I messaged Horizon to get a part number so I could order the parts I needed. I was having a hard time finding the part I needed using the part numbers provided in the manual. I was transferred a couple times and I even got a little upset and sent a sarcastic email. Either way at the end I did not get a part number, they just mailed me the parts for free. That's pretty darn good customer service if you ask me. They could have communicated a little better during the process, that's true...But all in all it's pretty fantastic that they did that. Thank you Horizon!!

so times have changed and it is not so easy anymore. it now takes an hour or hour and half to get a tech on the phone. i usually place the phone on mute and go about my business until i hear someone. once you get the tech they go out of their way every time to get your problem fixed. I even got equipment sent free of charge that wasn't expected or asked. because Horizon Hobby has great support I will only shop there. I've been using Horizon over a year now and absolutely recommend them to any hobbiest

Mike

I have been buying my planes from HH for years now as well as a few helis, drones, cars, trucks and other thinks. The quality is always great and the customer service is amazing. I've only had to contact them twice and both times the issue was resolved without any hassle. Every plane I buy from them has arrived at my house in two days. I have no complaints about them and recommend them.